Return Policy

1.1. (Conditions)
As a consumer when concluding a distance selling transaction, the customer is in principle entitled to a statutory right of revocation, which we subsequently inform in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph 2. In paragraph 4 there is a sample revocation form.

Details on revocation:
You have the right to withdraw within fourteen days without giving a reason this contract.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of revocation, you must notify us (SAVUE GmbH, Rykestrasse 35, 10405 Berlin, info@nuicosmetics.com, + 49 30 612 99563) by means of a clear statement (eg a letter or e-mail sent by post) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.
We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return the goods immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract to SAVUE GmbH, Rykestrasse 35, 10405 Berlin, or to hand them over to us. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You must pay for any loss in value of the goods only if this loss of value due to a test on the nature and functioning of the goods is not necessary extent to them.

End of withdrawal

1.2 (exclusion of the right of withdrawal)
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if the seal has been removed after delivery.

1.3 (notes)
Returns
The modalities mentioned in this section "Returns" are not a condition for the effective exercise of the right of withdrawal.
Customers are requested to return the goods to the seller prior to return [to SAVUE GmbH, Rykestraße 35, 10405 Berlin, or via email to: info @ nuicosmetics] to announce the return. In this way, they enable the seller to allocate the products as quickly as possible.
Customers are requested to send the goods back to the seller as a prepaid parcel and to keep the proof of delivery.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned in original packaging with all accessories to the seller. If the original packaging is no longer in the possession of the purchaser, another suitable packaging should be used in order to ensure adequate protection against transport damage and to avoid any claims for damages due to defective packaging.

1.4 (Sample Withdrawal Form)
If you want to revoke the contract, please fill out this form and return it.

- To SAVUE GmbH, Rykestraße 35, 10405 Berlin, info@nuicosmetics.com
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

- Ordered on (*) / received on (*)

- Name / consumer (s)

- Address of the / consumer (s)

- Signature of / consumer (s) (only with message on paper)

- date

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(*) Delete where inapplicable.

You can use the sample form here also as PDF download and print.

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